Joya9tv Terms & Conditions – Please Read Before Use

Joya9tv (hereinafter referred to as "we", "the Platform", or "joya9tv") is an online gaming platform based in Bangladesh. These Terms & Conditions constitute a legally binding agreement between joya9tv and its users (hereinafter referred to as "members" or "you").

By visiting the joya9tv website, creating an account, or using any of our services, you are deemed to have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any of these terms, please refrain from using our platform.

Registration Eligibility

To register an account with joya9tv, you must meet the following requirements:

• You must be at least 18 years of age. A government-issued ID may be required as proof of age.
• You must register using your own personal details. Providing false information will result in account termination.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• The email address and phone number you provide must be your own.
• You must be in sound financial standing and capable of making informed decisions while playing.

KYC Verification

Joya9tv follows international KYC (Know Your Customer) standards. Identity verification may be required before processing withdrawals or for transactions exceeding a certain limit. Accepted documents include a National ID (NID), passport, or driving licence.

The security of your joya9tv account is your responsibility. Never share your username or password with anyone. joya9tv will never ask for your password via email, phone, or live chat.

How to Keep Your Account Secure

1. Use a strong password – at least 8 characters, combining uppercase and lowercase letters, numbers, and special symbols.
2. Enable two-factor authentication (2FA), available through the joya9tv app.
3. Always log out after using a public computer or someone else's phone.
4. If you notice any suspicious activity, report it immediately to [email protected].

Joya9tv will not be held liable for any loss resulting from unauthorised access to your account if such access is due to your own negligence.

Deposit

Deposits at joya9tv can be made via bKash, Nagad, Rocket, and bank cards. Deposits are usually instant. The minimum deposit amount is BDT 200.

Withdrawal

The following conditions apply to withdrawals:

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 1–24 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals must be made through the same method used for the original deposit.
• Winnings derived from bonuses are subject to wagering requirements before any withdrawal can be made.

Restrictions

Joya9tv reserves the right to suspend any transaction if unusual activity or money laundering is suspected. In such cases, the member concerned will be contacted and asked to provide the necessary information.

Joya9tv offers a variety of bonuses and promotions, each with its own terms. General bonus terms are outlined below:

Welcome Bonus

• New members will receive a Welcome Bonus on their first deposit.
• Before using a bonus, the applicable wagering requirement (typically 30–40x) must be met.
• If wagering requirements are not completed within 30 days of receiving a bonus, the bonus will be forfeited.

Cashback & Reload Bonus

• Weekly cashback is paid out every Monday.
• Cashback applies to net gaming losses only, not deposits.
• Cashback bonuses may be subject to wagering requirements.

Joya9tv reserves the right to modify or cancel any promotion at any time. Full terms for each promotion are available on the relevant offer page.

All games on joya9tv operate in accordance with international standards. Each game has its own rules, which can be found within the game itself.

General Gaming Rules

• All games on joya9tv use certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and fair.
• If your internet connection drops or a technical issue occurs during gameplay, the outcome of that round will be determined based on server logs.
• In Live Casino games, the dealer's decision is final.
• Participating in the same game from multiple devices simultaneously is not permitted.

Technical Errors

In the event of an incorrect payout caused by a software or hardware malfunction, joya9tv reserves the right to correct the error. Any bets placed during a technical fault may be deemed void.

The following activities are strictly prohibited on joya9tv. Any breach of these rules will result in immediate account termination, and any funds held may be forfeited:

• Multiple Accounts: Multiple accounts for the same person or members of the same household are strictly prohibited.
• Fraudulent Bonus Abuse: Providing false information or attempting to manipulate the system to obtain bonuses.
• Money Laundering: Using joya9tv for money laundering is strictly prohibited.
• Hacking or Cyber Attacks: Attempting to gain unauthorized access to the platform's systems.
• Collusion or Match Fixing: Attempting to collude with other players to influence game outcomes.
• Use of another person's information: Creating an account or conducting transactions using another person's identity.

Joya9tv places responsible gaming at the forefront of everything we do. We believe gaming is purely a form of entertainment and should never become a source of addiction.

Our Responsible Gaming Tools

• Spend Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You may exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours to 6 months.
• Betting Limits: Set a maximum stake per bet.
• Time Limit: Set a maximum daily playtime limit.

To learn more about joya9tv's Responsible Gaming policy, please visit our Responsible Gaming View page.

Joya9tv takes the security of your personal information extremely seriously. Any information you provide will be used solely for the following purposes:

• Account verification and management.
• Transaction processing and financial security verification.
• Customer support services.
• Platform improvement and delivery of a personalized experience.
• Compliance with legal obligations.

Your information will never be sold to third parties. For more details, please refer to our Privacy Policy Read.

Joya9tv reserves the right to suspend or close any account in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Providing false or incomplete information.
• Fraudulent or deceptive activities.
• Failure to provide KYC documents upon request.
• Extended inactivity (more than 12 months).

Members may request to close their account at any time. Any valid funds remaining in the account may be withdrawn prior to closure.

For any dispute or complaint, please contact our customer support team in the first instance. We typically respond within 48 hours and will work to resolve the issue promptly.

Complaints Process

1. Submit a detailed complaint via live chat or email.
2. You will receive a ticket number to track the progress of your complaint.
3. Our team will provide an initial response within 48 hours.
4. For complex matters, a final decision will be communicated within 7 business days.

Nothing in these Terms affects any of your statutory rights as a consumer.

Joya9tv reserves the right to amend these Terms & Conditions at any time. For significant changes, members will be notified via email or push notification at least 7 days in advance.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated Terms. We therefore recommend that you visit this page regularly.

Contact

If you have any questions or feedback regarding these Terms, please get in touch with us:

• Email: [email protected]
• Live Chat: Active 24/7